General
Are your products authentic?
Yes. We only sell 100% authentic fitness supplements and wellness products sourced from authorized distributors and trusted suppliers.
Where are you located?
We are based in the Philippines and ship nationwide.
Do you have a physical store?
At the moment, BodyRockers PH operates primarily online to provide convenience and competitive pricing.
Orders
How do I place an order?
Browse our products, add your selected items to your cart, proceed to checkout, provide your shipping details, and complete your payment.
Can I modify or cancel my order?
Orders may only be modified or canceled before they are processed for shipment. Please contact us immediately after placing your order.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an email confirmation with your order details.
Payments
What payment methods do you accept?
We accept secure online payments through PayMongo, including GCash, Maya, credit/debit cards, and other available payment methods. Additional payment options may be added in the future.
Is my payment secure?
Yes. All online payments are processed securely through our trusted payment partner.
Shipping
Do you ship nationwide?
Yes. We deliver anywhere in the Philippines.
How long does shipping take?
Estimated delivery times:
- Metro Manila: 2–5 business days
- Provincial Areas: 3–7 business days
Delivery times may vary depending on your location and courier operations.
How much is the shipping fee?
Shipping fees are calculated during checkout based on your delivery address and selected shipping method.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be sent to your email.
Returns & Refunds
Can I return an item?
Returns are accepted only if the item arrives damaged, defective, or if an incorrect product was delivered.
How do I request a return?
Please contact us within 3 days of receiving your order. Provide your order number along with clear photos of the item and its packaging.
When will I receive my refund?
Approved refunds will be processed using your original payment method. Processing times may vary depending on your payment provider.
Products
Are your supplements authentic and safe?
Yes. We only offer authentic products from trusted brands and suppliers. Please follow the recommended usage instructions indicated on each product.
How should I store my supplements?
Store your products in a cool, dry place away from direct sunlight. Keep containers tightly sealed and out of reach of children.
Can I take supplements if I have a medical condition?
If you are pregnant, nursing, taking medication, or have any existing medical condition, we recommend consulting your physician before using any supplement.
Are your products FDA registered?
Products are sourced from reputable manufacturers and distributors. FDA registration status may vary by product. Please refer to the product page or contact us for specific information.
Account
Do I need an account to place an order?
No. You may check out as a guest if available. Creating an account allows you to view your order history and enjoy a faster checkout experience.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page and follow the instructions to reset your password.
Contact Us
How can I contact BodyRockers PH?
If you have any questions or concerns, please reach out through our Contact page, email, or official social media accounts. We aim to respond within 24 hours during business days.